TY  - BOOK
AU  - Goodman,John A.
TI  - Customer experience 3.0: high-profit strategies in the age of techno service 
SN  - 9780814433881
PY  - 2014///]
CY  - New York
PB  - American Management Association
KW  - Customer services
KW  - Technological innovations
KW  - Customer relations
N1  - Includes bibliographical references and index
ER  -