Designing and developing superior customer value : concepts, cases, and applications / Art Weinstein, William C. Johnson.

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Publication details: Boca Raton (Fla.) ; London : St. Lucie, 1999Description: xii,388p. : ill. ; 24cmISBN:

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Holdings
Item type	Home library	Call number	Status	Date due	Barcode	Item holds
Long loan	Pilkington Library Pilkington Main Collection	658.812/WEI (Browse shelf(Opens below))	Available		0402342658

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Includes bibliographical references and index

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